1. Introduction
SettlyGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy complies with the General Data Protection Regulation (GDPR) and applies to all users in the European Union and beyond.
2. Data Controller
SettlyGo
Email: hello@settlygo.app
Website: www.settlygo.app
3. Information We Collect
3.1 Personal Information You Provide
- Account Information: Name, email address, phone number
- Booking Information: Service type, date and time preferences, address, special requirements
- Payment Information: Processed securely through Stripe (we do not store full credit card details)
- Communication Data: Messages, feedback, and support inquiries
- Helper Information: For helpers, additional information such as languages spoken, ID documents, introduction videos
3.2 Automatically Collected Information
- Usage Data: Pages visited, time spent on pages, navigation patterns
- Device Information: IP address, browser type, operating system
- Cookies: Small files stored on your device (see Cookie Policy section)
4. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To facilitate bookings, match you with helpers, and provide customer support
- Payment Processing: To process transactions and send payment confirmations
- Communication: To send booking confirmations, helper assignments, and service updates
- Quality Assurance: To monitor and improve service quality, including rating and review systems
- Legal Compliance: To comply with legal obligations and resolve disputes
- Marketing: To send promotional materials (with your consent, which you can withdraw at any time)
- Analytics: To understand how users interact with our platform and improve user experience
Legal Basis for Processing (GDPR)
- Contractual Necessity: Processing necessary to fulfill our service agreement with you
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications and optional data collection
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We may share your information with:
5.1 Service Providers
- Stripe: For payment processing
- Airtable: For data storage and management
- Resend: For transactional email delivery
- Vercel: For hosting and infrastructure
5.2 Helpers
When you book a service, we share necessary information with your assigned helper (name, phone number, appointment details, address). Helpers are contractually obligated to maintain confidentiality.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety of our users.
5.4 Business Transfers
In case of merger, acquisition, or asset sale, your information may be transferred to the new owner.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active, plus 2 years after closure
- Booking Records: Retained for 7 years for accounting and legal purposes
- Payment Information: Retained per payment processor requirements and tax law
- Marketing Data: Until you withdraw consent
7. Your Rights Under GDPR
As a data subject in the EU, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Request limitation on how we process your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us at hello@settlygo.app. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Secure payment processing through PCI-compliant providers (Stripe)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function (login, session management)
- Analytical Cookies: Help us understand how users interact with the platform
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where our service providers are located.
We ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with service providers
- Compliance with GDPR-equivalent standards
11. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: hello@settlygo.app
Website: www.settlygo.app
For GDPR-related concerns, you may also contact your local Data Protection Authority.