Everything you need to know before you apply.
At the €17.50/hour base rate, 4 hours per week works out to an estimated €280 per month, 8 hours to roughly €560, and 16 hours to roughly €1,120. These figures assume four weeks per month with every hour booked; actual earnings depend on the requests you accept and complete. SettlyGo does not guarantee booking volume.
No degree or professional certification is required. You need B2-level German plus at least one other language, a current residence in Germany, and the legal right to earn income. Personal experience navigating German bureaucracy is a strong advantage.
Helpers support newcomers with: Bürgeramt and Bezirksamt visits, Anmeldung (address registration), bank account setup, residence permit assistance, apartment viewings, internet and utilities setup, phone call assistance, and letter translation.
Each completed booking is paid into your bank account through Stripe once the 48-hour dispute window has passed, following the standard payout schedule for your account. You can see the expected arrival date in your Stripe dashboard. No cash handling required.
Yes. You control your availability completely. You set the times you are available and you decide which requests to accept or decline. There is no minimum booking requirement.
Yes. SettlyGo is a registered marketplace connecting independent helpers with newcomers in Germany. You are not an employee; you are an independent helper using the platform. All transactions are processed securely, and payouts for completed bookings are released once the dispute window has passed and no hold applies.
Cancellation policies depend on timing. If a customer cancels with sufficient notice, you may receive a partial fee. Full details are in the helper terms you agree to when registering.
Yes. You can register to work in any city where SettlyGo operates. Simply indicate your availability in each city in your profile.
Most helpers are approved within 1–2 business days of submitting their profile. You will receive an email confirmation once your profile is reviewed.
B2-level German is required for all helpers; this is the language you will use at Bürgeramt, banks, and official appointments. You also need at least one other language to serve customers (English, Arabic, Persian, Turkish, Spanish, Russian, Ukrainian, French, Hindi, or others). Speaking more languages increases the number of requests you receive.
No. All services are provided in-person at offices and apartments, or remotely by phone. Public transport is sufficient.
Students are welcome. You need the legal right to earn income in Germany. Many student visas allow part-time work; check your specific visa conditions. The flexible schedule works well alongside studies.
No. There is no minimum. You accept requests at your own discretion and availability.
After you complete a booking, the customer confirms completion. Your payout is then released automatically once the 48-hour dispute window has passed.
Yes. During profile setup you select which service types you want to offer. You can update this at any time from your helper dashboard.
Verification includes an identity check (ID or passport), a short profile questionnaire about your experience and language skills, and a response-time test to ensure you can engage with requests promptly.
No. Registering as a helper on SettlyGo is free. The platform earns its fee from the customer side of each booking.
SettlyGo is currently active in Berlin and expanding to Hamburg, Munich, and Frankfurt. If you are based in another city, you are still welcome to register; we will notify you as your city goes live.
SettlyGo does not require you to hold personal liability insurance, though it is advisable for any independent service work. Full details are in the helper terms.
Registered helpers can contact support directly from their helper dashboard. Before registering, you can reach us at hello@settlygo.app.