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Frequently Asked Questions
Find answers to common questions about SettlyGo
What is SettlyGo?
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How does SettlyGo work?
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Who are the helpers?
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What languages do helpers speak?
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How much does it cost?
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What payment methods do you accept?
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Can I cancel my booking?
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What is the refund policy for first-time vs. returning customers?
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What happens if my helper cancels my booking?
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How long does it take to receive a refund?
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What if I'm not satisfied with the service?
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Do I need to bring any documents?
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How long does each service take?
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What cities do you operate in?
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How will I meet my helper?
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Is my personal information secure?
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Can I request the same helper for future bookings?
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What if my helper doesn't show up?
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Do helpers provide legal advice?
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Are helpers certified or sworn translators?
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What exactly is SettlyGo's service?
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What are helpers NOT allowed to do?
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Can I book for someone else?
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How do I become a helper?
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What if I need to reschedule?
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Do you offer group bookings or corporate services?
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Still have questions?
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SettlyGo - Your Local Friend in Germany